The bag was nicely made but thought the straps would be thicker and double sewn as the shofar for that size bag is a bit heavy.
Shipping & Returns Policy
Shipping:
- United States: We offer free standard shipping on all orders within the United States, typically delivered within 7-8 business days.
- International: Shipping rates vary by destination country. Estimated delivery times for international orders range from 7-21 business days, depending on the location. International customers are responsible for any customs fees, duties, or taxes that may apply in their country.
- Wholesale Orders: Wholesale orders are not eligible for free shipping. After your order is packed, we will provide a shipping quote based on the shipping address entered at checkout. The shipping cost will be provided within 1-3 business days. A separate payment link for shipping will be sent once the cost is confirmed.
- Product Origin: All of our products are proudly made in Israel.
Returns:
If you are dissatisfied with your purchase, you may return it within 30 days for a full refund. Please ensure that:
- The product is in its original condition and packaging.
- You return the item via postal mail to our designated return address.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Upon receiving the returned item, we will process your refund within 5–7 business days. Note that shipping fees (if any) for international or wholesale orders are non-refundable.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.
For any questions regarding shipping or returns, please contact our customer service team.
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